The receptionist here failed to give me consent forms so they unlawfully stored my medical records and had to admit they were at fault with his 'administrative error'.
Then receptionist Phillip Wheatley was behind the desk when another user of the Priory was double booked in with me, again the error of the Priory. Said user got very annoyed when he was told my name was on the system not his and proceeded to swear his head off at me (The Priory do seem to attract rif raf) Wheatley's customer service at its best - how did he handle this situation - bolted the room, said he was going off to check with the doctor and didn't return for ages!!!!
Then I call them by phone about my data being breached and its met with 'I'm not going to tell you anything' said scathingly 'I believe I know who you are' then launches into major shouting fest yelling at me very rudely until I have enough, tell him he's rude guy and hang up on him.
They need to employ receptionists who know how to work in mental health centres - not half wits who are aggressive and very arsey!
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